Frequently Asked Questions

Priority One strictly provides non-emergency medical transportation. However, we frequently take patients and residents of nursing facilities to area hospitals for treatments, procedures, and discharges. Hospitals we regularly support include Wellstar Sylvan Grove Hospital, Piedmont Henry, Wellstar Georgia Hospital, Emory University Hospital Midtown, Grady Health System, and more.

Because of our busy schedule, drivers return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a waiting fee.

Yes, absolutely. Unlike curb-to-curb or door-to-door services, we are a door-through-door service. This means we take you from inside your residence to inside your appointment.

No. Please contact us only when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, it can lead to a longer wait.

Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.

We will work to accommodate all reasonable requests. Our primary mission is to safely and securely transport you to your appointment. Drivers cannot be delayed moving or carrying extra items, and for your safety we cannot have unsecured items in the vehicle.

Absolutely. We welcome one family member or staff attendant to accompany you. Please inform our office of your companion when scheduling.

Yes. With advance notice we work to provide evening and weekend hours.

Private-pay clients are required to make payment through the secure payment link before their scheduled appointment. Once payment has been received, an invoice and payment confirmation will be sent to the email address provided.

We only accept cash or debit/credit card (Visa, Mastercard, and Discover) payments through the secured payment link.

To ensure proper accommodations, we request 24-48 hour advance notice. However, we always do our best to accommodate short-notice requests. Please contact our office for availability.

We understand plans change and appreciate you contacting us as far in advance as possible to cancel or reschedule. If a driver has already been dispatched or arrived and you are not going, you will be charged for a one-way transport that may or may not include mileage depending on your location.